Learn how Casiny Casino protects your personal data in Australia. Our privacy policy explains what we collect, how we use it, and how your information stays secure.
At Casiny Casino, we value your privacy and commit to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data in accordance with international standards and Australian privacy expectations. Please read it carefully to understand your rights and our responsibilities.
Contents
Introduction – Your Privacy Matters to Casiny
This policy applies to all Australian users who access Casiny Casino via desktop or mobile. It outlines what data we collect, how we process it, and what choices you have.
Scope of This Policy
This Privacy Policy covers data collected through our website (casiny.com), mobile platform, promotions, and customer service channels. By using our services, you consent to this policy.
Who We Are
Casiny Casino is operated by Dama N.V., a licensed online gaming company based in Curaçao. We operate under license No. 8048/JAZ2020-13 and comply with international data protection laws.
What Personal Information We Collect
We collect data to provide our services, offer support, process payments, and deliver bonuses. Some information is provided by you, while other data is collected automatically.
Data You Provide During Registration
When you create an account or contact support, we may collect:
- 🧾 Full name
- 📧 Email address
- 📱 Phone number
- 🗺️ Residential address
- 💳 Payment method details (partial)
- 🧑 Date of birth
- 📎 Verification documents (e.g., ID, utility bills)
Information We Collect Automatically
When using Casiny, we may automatically collect:
- 🖥️ IP address and browser type
- 🌍 Device and location data
- 📈 Pages visited and click behaviour
- 🍪 Cookies (see Section 7)
How Casiny Uses Your Information
We use your personal data to operate our services securely and legally. All data is processed under strict access control.
Legal Basis for Processing Data
We process your data to:
- ✅ Fulfil our service agreement with you
- 🛡️ Comply with legal obligations (AML, KYC)
- 📬 Send transactional or promotional emails (with consent)
- 🎁 Manage bonuses and rewards
Marketing, Bonuses, and Communications
We may contact you with promotional emails, bonus codes, or updates. You can opt out at any time through your account settings or by clicking “unsubscribe” in any email.
Sharing and Disclosure of Your Information
We do not sell your data. However, in some cases, we share it with trusted service providers.
Third-Party Services and Partners
Your data may be shared with:
- 💳 Payment processors (e.g., Skrill, Neteller, crypto services)
- 🧪 Verification providers (for KYC and AML compliance)
- 🖥️ Hosting and analytics platforms
- 📧 Email marketing tools (with consent)
All partners follow strict confidentiality and security standards.
Legal Requirements and Compliance
We may disclose your information if required by law or regulatory authorities. This includes cooperation with Australian financial crime agencies or international regulators.
How We Protect Your Personal Data
Your security is our top priority. Casiny uses industry-standard technologies to prevent data breaches and protect your privacy.
Data Security Measures
- 🔒 256-bit SSL encryption on all connections
- 🧱 Firewalls and DDoS protection
- 🔐 Secure access to sensitive information
- 👩💻 Staff trained in data privacy protocols
Storage Duration and Retention Policy
We retain personal data only as long as necessary for legal and operational reasons. After account closure, data is typically deleted within five years, unless legally required to keep it longer.
Your Rights as an Australian User
Australian players have clear rights under international privacy laws and consumer protections.
Access, Correction, and Deletion of Data
You may:
- 📄 Request a copy of your stored data
- ✏️ Correct outdated or inaccurate information
- ❌ Request deletion of your account and associated data
Contact our privacy team (see Section 8) for all such requests.
Opting Out of Marketing Communications
You can opt out of promotional emails by:
- 🔕 Clicking “unsubscribe” in any marketing email
- 🛠️ Updating your notification settings in your Casiny account
- 📩 Contacting support directly
Cookies and Tracking Technologies
Casiny uses cookies to improve performance and personalise your experience. Cookies are small files stored on your device.
What Cookies We Use and Why
| Type of Cookie | Purpose |
|---|---|
| Essential Cookies | Account access and session ID |
| Functional Cookies | Language, currency preferences |
| Analytics Cookies | Track usage for site improvements |
| Marketing Cookies | Customise promotional content |
You can manage cookie preferences via your browser settings.
Contacting Casiny About Privacy
We take privacy seriously and respond to all enquiries promptly. For questions, corrections, or complaints, contact our dedicated privacy team.
How to Reach Our Privacy Team
- 📧 Email: [email protected]
- 📝 Online form: casiny.com/privacy-contact
- 🕐 Hours: 24/7 support with dedicated privacy response within 72 hours